P 252033Z FEB 13
FM DFAS CLEVELAND OH
TO AIG 4676
AIG 4678

SUBJ/TRANSFER OF IDP PRORATION REQUEST FROM JFLQ
RESPONSIBILITY TO TD TEAMS FOR ACTION//
MILITARY PAY ADVISORY 07/13//
POC/PSC ROBERT DILLOWAY/DFAS-JFLA/CL/CENTRALIZED PROCESSING//
REF/A/MSG/DFAS CLEVELAND OH/DTG 181935Z APR 12//
AMPN/REFERENCE A IS MILITARY PAY ADVISORY 17/12 THAT PERTAINS
TO CORRECTING HOSTILE FIRE/IMMINENT DANGER PAY TRANSACTIONS//
RMKS/1.  EFFECTIVE IMMEDIATELY, DEPARTMENT CODE JFLQ AND CLERK
CODE 261 WILL NO LONGER BE USED WHEN CREATING A CASE VIA THE
DWOWS SYSTEM FOR PROCESSING OF A MEMBER'S HFP/IDP OR A CORRECTION
DUE TO A HOSTILE FIRE EVENT AS STATED IN REFERENCE A,
PARAGRAPH THREE (3).
2. CASES WILL BE FORWARDED VIA DWOWS TO ASSIGNED TD RANGE
ALLOWING FOR DFAS CLEVELAND MILPAY OPS PROCESSING. IAW MPA 28/12,
ALL REQUESTS WILL REQUIRE SUPPORTING DOCUMENTATION IF NO 23
(HFP/IDP) REJECT IS PRESENT IN JJAM.
3. TO REPORT A CREDIT OR DEBT FOR IDP AND/OR CZTE IN A MONTH
WHERE MULTIPLE 23 ENTRIES HAVE ALREADY POSTED TO THE MMPA, THE
PSD SHOULD OPEN A DWOWS TROUBLE TICKET UNDER EACH APPLICABLE
SSN REQUESTING ACTION IN THE FOLLOWING FORMATS IN THE REMARKS
SECTION:

         ADDITIONAL 23-IDP CREDIT OR DEBIT ONLY
         CREDIT OR DEBT:
         START DATE:
         STOP DATE:
         AMOUNT IDP:
         COUNTRY CODE:

         ADDITIONAL 23-IDP CREDIT/DEBIT AND REPORT/CANCEL FL-CZTE
         CREDIT OR DEBT:
         START DATE:
         STOP DATE:
         AMOUNT IDP:
         COUNTRY CODE:

         REPORT OR CANCEL FL-CZTE PERIOD ONLY
         REPORT OR CANCEL:
         START DATE:
         STOP DATE:
         COUNTRY CODE:

4. REQUEST FOR CORRECTIONS SHOULD BE SUBMITTED AT THE END OF
THE QUALIFYING MONTH.
5. INDIVIDUAL TROUBLE TICKETS SHOULD BE OPENED WHEN TEN (10) OR
LESS ACCOUNTS NEED CORRECTIVE ACTION.
6. FOR CORRECTIVE ACTION ON ELEVEN (11) OR MORE ACCOUNTS WITH THE
EXACT SAME ADJUSTMENT, COMMANDS SERVICED BY A PSD WILL SUBMIT
AN EXCEL (XLS) SPREADSHEET VIA TOPS TO THE PSD.  A REQUEST MUST
FIRST BE SENT TO CCL-MB-DWOWS@DFAS.MIL AS OUTLINED IN THE DWOWS
USERS GUIDE FOR PERMISSION TO REQUEST MASS TRANSACTION PROCESSING.
7. THE DFAS XLS FORMAT OF THE MASS TRANSACTION FILE WILL
CONTAIN SIX (6) COLUMN HEADERS AS FOLLOWS:  SYSTEM (ACTIVE),
SSN, FULL NAME, TYPE OF CASE (HFP/IDP PRORATION ADDITIONAL),
RECEIVED VIA (ADSN) AND REMARKS.  THE REMARKS MUST BE IN
ONE CELL AND FOLLOW THE FORMATS AS LISTED IN PARAGRAPH
THREE (3).
8. THIS SPREADSHEET WILL BE USED TO CREATE INDIVIDUAL TROUBLE
TICKETS WITH THE SAME COMMENTS.  IF ADJUSTMENTS DIFFER, THEN
INDIVIDUAL TROUBLE TICKETS ARE ALWAYS REQUIRED.
9. ALL REQUEST MUST INCLUDE A POC, TITLE, EMAIL ADDRESS, AND
PHONE NUMBER.
10. COMBAT ZONE TAX EXCLUSION (CZTE) IS NOT AFFECTED BY IDP
PRORATION.//